Insurance Claims Assistance for Water & Mold Damage
Navigating an insurance claim after water or mold damage is stressful. True Dry works directly with your insurance company — documenting damage, communicating with adjusters, and fighting to maximize your coverage.
We Handle the Insurance Headaches So You Don't Have To
Most homeowners have never filed a major water or mold damage claim before. Insurance policies are complex, adjusters work for the insurance company — not for you — and missed documentation can cost thousands of dollars in denied or underpaid claims.
True Dry's team has extensive experience working alongside insurance adjusters on residential and commercial restoration claims across the Atlanta metro area. We know what documentation is required, how to present damage accurately, and how to ensure nothing gets overlooked.
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How True Dry Supports Your Insurance Claim
Thorough Damage Documentation
We photograph and document every affected area with moisture readings, thermal imaging results, and written scope reports — the exact evidence adjusters need to approve your claim.
Direct Adjuster Communication
We communicate directly with your insurance adjuster, answering technical questions about our drying process, equipment, and scope of work so you don't have to.
Accurate Scope of Work
Our detailed written scope of work aligns with industry-standard estimating software (Xactimate), reducing disputes and speeding up claim approval.
Supplement Support
If additional damage is discovered during restoration, we document and submit supplements to your insurer to ensure the full scope of work is covered.
Emergency Mitigation Records
We provide complete records of all emergency mitigation work — water extraction, drying equipment, and labor — in the format insurers require for reimbursement.
No Surprise Bills
We work within your approved claim amount and communicate transparently about any out-of-pocket costs before work begins, so there are no surprises at the end.
What You Should Know About Water Damage Claims
Act fast — delays can void coverage
Most policies require you to take reasonable steps to prevent further damage immediately. Waiting too long to call a restoration company can give your insurer grounds to deny the claim.
Document before cleanup
Take photos and video of all damage before any cleanup begins. True Dry will also document everything professionally, but your own photos add an important timestamp.
You choose your restoration company
Your insurance company may recommend a preferred vendor, but you have the legal right to choose your own restoration contractor. You are not required to use their referral.
Mold is often excluded if delayed
Many policies exclude mold remediation if it results from a long-term slow leak rather than a sudden event. Fast response and professional documentation protect your coverage.
Our Insurance Coordination Process
Emergency Response
We arrive quickly to assess damage and begin mitigation — stopping the spread of water or mold damage before it worsens.
Damage Documentation
Our team photographs, measures, and records all damage with moisture readings and thermal imaging for a complete claim package.
Claim Filing Support
We help you understand your policy, file your claim correctly, and prepare the documentation your adjuster will need.
Adjuster Walkthrough
We meet with your insurance adjuster on-site to walk through the damage, answer technical questions, and ensure nothing is missed.
Approved Restoration
Once your claim is approved, we complete all restoration work — drying, repairs, and finishing — within the approved scope.
Final Documentation
We provide a complete final report of all work performed for your records and to close out your claim cleanly.
Don't Face Your Insurance Company Alone
True Dry has helped Atlanta homeowners recover millions in insurance claims. Let us put that experience to work for you.